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Losing connection over night

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(@tamhas)
Eminent Member
Joined: 20 years ago
Posts: 22
Topic starter  

I recently upgraded to 9.18. Before then, I could open a window to my Linux box and leave it open for rapid access for days at a time. Since the upgrade, any time I leave it overnight, the first keystroke closes the session. Is there a setting to lengthen the timeout or whatever is causing this?


   
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(@bpence)
Member Admin
Joined: 8 months ago
Posts: 1374
 

There is no setting in Absolute that causes an automatic disconnect. I've had connections for days and days, sometimes even weeks. Disconnects can be caused by server timeouts, network outages, PC hibernate/suspend, and overly sensitive firewalls. Your best defense is the keepalive, which can be configured at options->Properties->Connection.

It is most like coincidence that this began when you upgraded. Nothing changed in V9 that would countribute to a difference in this behavior. To be sure, try installing both your old version and V9 on the same box and running both overnight. If V9 disconnects and V8 does not, then we may have an issue.

Brian


   
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(@tamhas)
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Joined: 20 years ago
Posts: 22
Topic starter  

OK, so maybe the difference is not the switch of Absolute versions but rather the move from XP to W7 with its difference in sleeping while I'm not working. Would the keepalive help that?


   
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(@tamhas)
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Joined: 20 years ago
Posts: 22
Topic starter  

Enable Keepalives is *not* checked on the Connection tab.


   
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(@bpence)
Member Admin
Joined: 8 months ago
Posts: 1374
 

Enabling keepalives will not prevent your PC from going to sleep. You'll have to make that change in control panel. Keepalives simply keep the connection warm to prevent the firewall and the target host from closing the tcp/ip connection due to inactivity.


   
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(@tamhas)
Eminent Member
Joined: 20 years ago
Posts: 22
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Does this mean that for the connection to stay up, that I would have to disable the computer going to sleep?


   
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(@bpence)
Member Admin
Joined: 8 months ago
Posts: 1374
 

I believe when Windows goes to sleep, all TCP/IP connections are terminated. This doesn't affect connectionless protocols like HTTP, but it does affect Telnet, SSH, FTP, and other connection oriented protocols.

So yes, you would have to prevent the computer from going to sleep.

Brian


   
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