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Trouble ordering pro license + mobile # required

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(@taa1)
Trusted Member
Joined: 10 years ago
Posts: 46
Topic starter  

Hi,

1. (FYI) When I got to the page to click "Make purchase", clicking on that button took me to a page that said, "You are currently logged in to the private area of this site." It had a button for LOGOUT in the center of the page. I decided to open a new browser tab and try again.

2. (FYI) This time I got to where it asked for my email and license name and how I wanted to pay. I chose the option to pay by debit/credit card. This took me to a page that didn't seem to finish loading, and there was an animated "busy" icon. I waited a few minutes but it didn't proceed past this. I forced a refresh of the page which brought me back to asking for my email, license name, pay time. This time selecting debit/credit worked Ok.

3. But now I'm stuck on the page where I'm filling out the credit card number because it won't let me skip the mobile# field. What purpose does the mobile# serve and how do I bypass it anyway?

This is not urgent.


   
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(@bpence)
Member Admin
Joined: 7 months ago
Posts: 1375
 

I'm not sure why it asks for the mobile number. IT's not really used as part of the purchase process. I'm sure you could put any number there.


   
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(@taa1)
Trusted Member
Joined: 10 years ago
Posts: 46
Topic starter  

I was able to put in a bogus mobile number and continued the purchase process on July 26. I received a PayPal receipt. It's been a couple of weeks but I haven't received an email (not even to my spam folder) with the license info like I have gotten in the past.

Today I decided to try the "Retrieve the existing license" option within AT, clicked on the button to have it emailed to me, and it arrived almost immediately. So, I guess I was mis-remembering that the emailing of the license info was automatic.

License activation was successful so I'm good.


   
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